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TERMS AND CONDITIONS OF FLIGHT RESERVATIONS

The following booking conditions together with the general information contained on our website form the basis of your agreement with P & R Travel Agency Limited trading as P & R Travel, of 78 Leagrave Road, Luton, LU4 8HZ, a company registered in England and Wales under company number 02490710.

Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Except where otherwise stated, these booking conditions only apply to flight only arrangements which you book with us where we use our own ATOL.

The airline’s conditions also apply to and form part of your contract with us. In the event of any conflict or difference between the airline's conditions and our conditions, the airline’s conditions will apply in respect of the conflict or difference. This means we are entitled to rely on any provision(s) in the airline's conditions as if they were written down as part of these conditions.

Airline liabilities to their passengers are limited in accordance with international convention. See clause 9.

In these booking conditions:

  • “departure” means the start date of the arrangements which have been contracted.
  • “flight only” means a booking made with P & R Travel for a flight only without additional travel services.
  • “booking” or “arrangements” mean such flight only arrangements.
  • “P & R Travel”, “we”, “us” and “our” means P & R Travel Agency Limited.
  • “you” and “your” means all persons named on the booking (including the party leader and anyone who is added or substituted at a later.

Any reference to an EU regulation in these booking conditions should be taken to mean the UK legislation which replaces (or has replaced) that EU regulation and/or any EU regulation which continues to have effect in the UK as a result of being incorporated into UK law (in all cases referred to as 'retained EU law'). Changes to retained EU law are likely to be made over time. Reference to any EU regulation in these booking conditions is intended to refer to the relevant retained EU law at the applicable time.

1. Making your booking

The first named person on the booking (“party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making a booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

Subject to the availability of your chosen flight arrangements, we will confirm your booking by issuing a confirmation of reservation. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document as soon as possible of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so.

If you wish to, you may contact us by email for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to info@pandrtravel.co.uk

2. Payment

To qualify for a maximum discount, special offers from airlines and with limited seats available in the cheapest class in any cabin, regardless dates of travel, for almost all flight only bookings full payment is required at the time of booking. You will be advised if this is not the case. In the event should we agree to any other arrangements, we will confirm in our Revised Confirmation of Reservations.

When you make your booking, we will tell you of all the taxes and optional fee and charges (if any), which will apply to your fare at the time of booking. Taxes change constantly and may be imposed or changed after the date on which we have issued a booking confirmation to you. You will have to pay us any increases in such taxes, and similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to claim a refund. Such right shall not apply in respect of any surcharge paid in respect of aviation fuel costs. Certain departure taxes or airport levies, may not be shown on your booking confirmation, and may be levied at certain international airports. You should ensure you have adequate funds for these taxes which are payable locally.

3. Your contract

A binding contract between us comes into existence when we issue our confirmation of reservation to the party leader or the person who made a payment on behalf some or all of the passengers. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

Your contract(s) with the airline will be subject to the law referred to in their conditions. Any dispute, claim or other matter which arises between you and the airline must also be dealt with in accordance with those conditions.

4. Special requests and medical conditions/disabilities/reduced mobility/allergies/special dietary requirements

If you have any special request, you should advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant airline, we regret neither we nor the airline concerned can guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part or on the part of the airline. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation of reservation or any other documentation is not confirmation that the request will be met.

Should you suffer from any medical condition, disability, significant reduction in mobility or significant allergy which may affect your arrangements (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability, reduced mobility or significant allergy which may affect your arrangements develops after your booking has been confirmed.

We will advise the airline of any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst on your flight. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.

5. Changes and cancellation by you

You may request a change or cancel your confirmed booking at any time before departure, strictly 24 hours before departure date and time excluding any weekend and public holidays.

Should you need to contact us outside our business hours, please ensure to contact appropriate airline and where necessary please ensure to cancel your reservations if you are unable to travel. It is a condition for us to issue the cancellation invoice.

Should you need to change or cancel your booking once it has been confirmed, the party leader or the person who made a payment, must immediately advise us in writing.

Any notice of cancellation will only be effective when it is received in writing by us at our offices (which may be by e-mail providing this is sent to info@pandrtravel.co.uk). During our normal working hours, MON- FRI 09.00 – 18.00, SAT – 09.30 – 14.00 EXCLUDING ALL THE BANK AND PUBLIC HOLIDAYS.

For most flight only bookings cancellation and changes are subject to 100% cancellation charges.

If you wish you cancel or change your flight, you must pay any charges applied by the airline. In the event that you cancel or do not use a return flight, the airline will not ordinarily give any refund.

Neither we nor the airline is responsible for any additional costs incurred should you decide to return earlier or later than planned.

6. Changes and cancellation by the airline

From time-to-time airlines change flight details of or cancel flights. We will communicate any significant change or cancellation to the contact details supplied to us as soon as reasonably possible after we are notified of them. If a change is significant and you do not wish to accept it or if the flight has been cancelled, you will ordinarily be entitled to cancel with a full refund. Please check the airline’s conditions of carriage for full details of their policy in this regard.

If flight times change, the airline will ordinarily send a revised confirmation itinerary to us which we will pass on to you as soon as we receive it. It is your responsibility to reconfirm all flight details at least 48 hours prior to departure.

It is a condition, you must reconfirm your outbound flight at least 24 hours before the departure date and time and 48 hours before all your inbound flights, including any multiple flights booked by P & R Travel.

7. Insurance

It is a condition of your booking that you obtain adequate and specialist insurance cover for all persons named on the booking.

8. Unavoidable and Extraordinary Circumstances

Except where otherwise expressly stated in these booking conditions, we regret neither we nor the airline can accept liability or pay any compensation where the performance or prompt performance of any obligations under the contract(s) with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our, or the airline’s, control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional weather conditions, fire, flood, an outbreak of a serious illness at your holiday destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity.

9. Liability

P & R Travel is not responsible or liable for the operation of your flight. Our only obligation is to make the flight booking with reasonable skill and care and to provide financial protection as outlined in clause 11 below.

All UK and European Community air carriers (“Air Carriers”) are required by European Community legislation (which is incorporated into UK legislation) to provide the following notice in its prescribed form to their passengers. This notice is intended to summarise the principle liability provisions of the Montreal Convention 1999 and EC Regulation No. 889/2002 on air carrier liability in the event of accidents. However, it is not entirely accurate or complete. EC Regulation No 889/2002 specifically provides that this notice or summary cannot be used as a basis for a claim for compensation nor to interpret the provisions of Regulation 889/2002 or the Montreal Convention. An Air Carrier is an air carrier with a valid operating licence granted by the UK or an EU member state in accordance with the provisions of EC Regulation 2407/92 (as incorporated into UK legislation).

Air Carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Air Carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £82,000) the Air Carrier cannot contest claims for compensation. Above that amount, the Air Carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the Air Carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £13,000).

Passenger delays

In case of passenger delays, the Air Carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately £3,500).

Baggage delays

In case of baggage delay, the Air Carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £850).

Destruction, loss or damage to baggage

The Air Carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £850). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the Air Carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the Air Carrier actually performing the flight is not the same as the contracting Air Carrier, the passenger has the right to address a complaint or make a claim for damages against either. If the name or code of an Air Carrier is indicated on the ticket, that Air Carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of Member States".

10. Your conduct

Most airlines will reserve the right to refuse carriage of you and/or your baggage at any stage of the journey if they, or another person in authority, believe your behaviour, howsoever caused, is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or their crew, staff, or agents in any risk of danger.

If the Captain of your flight or any crew, staff or agents believes that you are disruptive, they may report the matter to any relevant police or other enforcement authority and take such measures as we consider necessary to prevent the continuation or repetition of such conduct including, but not limited to, physical restraint and/or removal of you from the aircraft and/or refusal to carry you on our flights in the future.

If you are disruptive and prevented from boarding your outbound flight in the UK, your booking will ordinarily be treated as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas, then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. If you are refused carriage on your outward flight, most airlines will reserve the right to refuse carriage on your return flight.

If you are refused carriage because of your behaviour or you are under the influence of alcohol or drugs, most airlines will consider passing on your details and date of the refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets.

If any of these circumstances in this section occur, most airlines will exclude liability for any refund or compensation or any costs or expenses you incur and will have no further responsibility for your further travel arrangements. They may also make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Criminal proceedings may also be instigated.

11. Financial Protection

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2413). All flights and flight inclusive holidays we offer are financially protected by the ATOL scheme. When you buy an ATOL protected flight or flight inclusive package from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

The Civil Aviation Authority can be contacted at Gatwick Airport South, West Sussex, RH6 0YR, UK tel +44 (0)333 103 6350 e-mail claims@caa.co.uk www.caa.co.uk

12. Complaints and problems

In the unlikely event that you have any reason to complain or may have a basis for making a claim in respect of any aspect of your flight arrangements, you must follow the airline’s complaints procedure.

13. Passports, visas and health requirements

It is your responsibility to meet all applicable entry and other requirements of your destination country (ies) as well as those applicable on your return home. You must ensure that all your travel documents (physical and electronic), including your passport, visas / visa waivers, evidence of covid-19 vaccination and/or negative test, evidence of any other health related requirement and currency are in order, meet all applicable requirements and are valid for travel. All costs incurred in meeting all requirements applicable to your arrangements must be paid by you. If you attempt to travel without fully complying with all requirements, you are likely to be refused boarding on your flight or other transport or entry into your destination country. We cannot accept any liability and cancellation charges will apply if you are refused entry onto any transport or into any country, or decide not to travel, due to failure (or inability) on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones).

The passport and visa requirements applicable to the holidays we offer are shown at https://www.gov.uk/foreign-travel-advice. You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking, and in good time before, and close to departure. Requirements may change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the covid-19 situation. You must also keep up to date with this information while you are away.

A British passport would usually take approximately 3 to 6 weeks to obtain but may take longer. If any member of your party (who is a British citizen) is 16 or over and hasn't got or previously held a British passport, even more time needs to be allowed as the UK Passport Service has to confirm your identity before issuing your first passport. If any person on the booking is not a British citizen or holds a non-British passport, you must check the applicable passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. Please ensure that you check the latest position on applying for or renewing a passport at the earliest opportunity.

Details of any compulsory health requirements applicable to your holiday are shown via https://www.gov.uk/foreign-travel-advice on the specific country pages relevant to your holiday. Please note, where you are booking well in advance of departure or at a time when requirements are changing, or can be expected to change (for example, as a result of the covid-19 situation), we may not be in a position to provide you with the relevant information at the time of booking. It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with covid-19) in good time before departure. You must also keep up to date with the latest information in respect of covid-19. Details are available from your GP surgery, Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information.

Please be aware that there may be enhanced screening/monitoring at exit and entry points both in the UK and overseas. In order to gain entry to your overseas destination(s) and/or return to the UK, you may be required to provide proof of the required number of covid-19 vaccinations (which may include any recommended booster(s)) and/or a negative covid-19 test result prior to being allowed to board your flight or other transport or enter the country. It is your responsibility to ensure that your covid-19 vaccination status and documentation meets the applicable local requirements of your destination country(ies) including, without limitation, in respect of the number of vaccination doses you have received, the time interval between and since the last of these and the means by which this is to be proved. Vaccination requirements vary in different parts of the world including in respect of children. Where required, covid-19 tests must be taken within a short time (which may be within 9 hours) of travel. There are strict requirements in respect of the tests and test providers which can be used and the information which must be provided for these purposes. If you are unable to travel due to a positive covid-19 test pre-departure, we will endeavour to assist in postponing or re-arranging your trip but the usual cancellation or amendment charges will be applicable.

In the event that you have not been vaccinated against covid-19, either at all or in compliance with the applicable requirements, you may be unable to enter your destination country(ies) or to access certain services (which may include, for example, cruises and indoor facilities such as restaurants and museums) and may encounter other difficulties. You will not be entitled to cancel (without payment of cancellation charges) or receive any refund and we will not have any responsibility for any costs or expenses you suffer as a result in any such situation.

In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. There may also be other entry requirements such as completion of an on-line form pre-departure, proof of travel insurance including covid-19 cover and downloading a local contact tracing app. Your previous travel history outside your home country may also impact on your ability to gain entry to your destination country.

It is the responsibility of the person who makes the booking to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly.

14. Foreign Office Advice

The UK Foreign Commonwealth and Development Office publishes regularly updated travel information which is relevant to your holiday on its website www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk which you are strongly recommended to consult before booking as well as close to and in good time before departure. Up to date UK border control measures are available at www.gov.uk/uk-border-control

BUSINESS HOURS: MON-FRI 9.30 18.00. SATURDAY 09.30-14.00